Policies
Where do you ship to? At this time we can only ship to Europe.
Prices: All prices are marked in Euro.
How Much Will My Shipment Cost? Our goal is to get your shipment to your door as quickly and as cheaply as possible. That’s why we offer FREE shipping on all orders over €50.Here’s how we will price your shipment in an effort to save you the most money:
Any order over €50 is eligible for FREE ground shipping within the continental Europe!
Regular shipments under €50 are priced using the best discounts available. We work closely with FedEx to provide you with the best available rates.
How long will it take for my Shipment to Arrive? If your order is in stock, it will ship within two business days. Most orders shipped within the continental Europe. will arrive at your door within 2-3 business days via FedEx Ground. Delivery times will vary outside of the continental Europe. Elegance Trade does not currently have the capability to ship to PO Boxes or APO/FPO addresses.
ReturnsAt Elegance Trade, we stand behind the quality of our products. Customer satisfaction is our number one priority. If you are not completely satisfied with your order, you may return the product(s) for a full refund or replacement. Elegance Trade product must be returned to the original place of purchase. Please visit your retailer or e-commerce site for specific return policies and procedures. We are happy to process your return for purchases made through our website (www.elegancetandc.com). Unused items in saleable condition may be returned within 30 days of purchase. Please see instructions below.
Return Instructions:
Please contact our Customer Service Department during the hours of 8:00 AM through 5:00 PM to obtain a Return Authorization Number (RTA) and our shipping address.
When possible, please ship your product in original packaging and include your packing slip to ensure a full credit. You must include the Return Authorization Number (RTA) on the outside of the package.
We recommend using a prepaid carrier that offers tracking such as USPS, UPS or Fed Ex. Return shipping is the responsibility of the customer.
Upon receipt of the goods, the original method of payment will be credited less a restocking fee at Elegance Trade's discretion. Refunds and product exchanges should occur within 30 days.
If an item in your order arrives damaged or defective, please contact the Customer Service Department and they will assist you with replacing or crediting the damaged items.